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Technical Troubleshooting Information / Downloads

Until recently, a key part of Seevirtual360's Virtual Tour solution is its Java-based viewing technology. For the Virtual Tour to function properly on your computer it may be necessary to update files in Internet Explorer. Recently Explorer updates have been causing problems with Java Appletts. Follow the below instructions and if this does not fix the problem., Please feel free to call us at: 604-575-1244 or toll free: 1-866-251-1244.

If you are running Windows you can download from to upgrade your Java to the latest version.

If you still have problems, go into your browser menu and choose: Tools/Manage Add-ons and make sure your Sun and java are 'enabled'. If you are not familuar with computer settings you may want to have a service person edit the settings and security permissions for you.

We are currently upgrading to a Flash base to correct these issues. All our new Real Estate tours are done in Flash and we will be converting the business tours in the near future.

We have also recieved questions regarding floorplan and other buttons on the tours. If the button is 'greyed' out, this means that the option is not available on that tour.

If you cannot view the large still images, first try to double click on the thumbnail images. Depending on your internet speed you may need to wait a few seconds for the popup images to be visible. If this does not work, you may have a popup blocker set to block popup images. There is a popup blocker in Internet Explorer, under tools/popup blocker at the top of your browser. Some virus scan software and some spyware software also can have this option and you may need to check with your setup instructions to adjust or disable it.
Another common problem with the still images is that the browser will drop the image to the bottom task bar (bottom of your screen) the image will change in the browser but not be visible because it is minumized. Clicking on the slideshow button to view the stills should fix this problem.

Mac Users: If you are experiencing problems viewing the Virtual Tours or static shots, please try downloading the Safari browser from




Stopping the Rotation

press any key - to resume press V

Click left mouse button anywhere on the pan - to resume spinning click box icon


press the ARROW keys.

Click left mouse button and hold down and drag your pointer left or right

Zooming In

press A or SHIFT

Hold down "Shift" key, click left mouse and drag up

Zooming Out

press Z or CONTROL


If you can't find the answer to your Virtual Tour question below, or if you have comments or suggestions, please don't hesitate to e-mail us at

Minimum system requirements

The following hardware and software is needed to use the Worldwide Info Systems Virtual Tour:

  • Pentium® computer running Windows 95, or Pentium 166 computer running Windows NT
  • 16MB RAM for Windows 95, 32 MB RAM for Windows NT
  • Netscape® Navigator 3.0 or higher, Netscape Communicator 4.01 or higher, or Internet Explorer® 3.0 or higher
  • 256 color display (thousands highly recommended)
  • Power Macintosh running System 7.5.1 or higher
  • 14MB RAM allocated to the Web browser
  • Netscape Navigator 3.0 or higher, Netscape Communicator 4.01 or higher, or Internet Explorer 4.0
  • 256 color display (thousands highly recommended)

Some files available on this site require Adobe Acrobat Reader to be able to view the documents. If you do not have Adobe Acrobat Reader installed you can get a free version by clicking here.

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